Terms Of Use

Terms Of Use

These Terms and Conditions apply to D'Petals Online Ordering website dpetals.com.sg. Please read this statement carefully before ordering. By accessing our site and initiating transactions, you agree to be bound by these terms and conditions and our terms of use policy.

Services

D'Petals Online Ordering is available for Walk-In and Delivery. Walk-In service availability vary depending on the operating hours of the outlets. For a list of operating hours of our outlets, please refer to the following:

D'Petals @ Macpherson Mall
Operating hours: 9am - 6pm daily

Delivery service is available daily from 9:00am to 9:00pm to a valid address in Singapore. Surcharges apply for every delivery order. Surcharge amount depends on the delivery area, and the list can be found at the bottom of this section. We do not deliver to the following areas: Jurong Island, Sentosa, Tuas. Delivery will take up to 120 minutes under normal conditions. To ensure the safety of our riders, delivery service may be temporarily unavailable at selected areas or delivery timing may be affected due to bad weather, traffic conditions or other unforeseen circumstances. We reserve the rights to reject any order delivery. Below is the list of our surcharge rates:

Order Amount

$20 And Below

Above $20

East Region

$5 delivery fee

Free delivery

Central Region, North-east Region

$7 delivery fee

Free delivery

North Region, West Region

$11 delivery fee

Free delivery

 

 

District

Area

District

Area

1

Raffles Place, Marina, Cecil, People’s Park

15

Katong, Joo Chiat, Amber Road

2

Anson, Tanjong Pagar

16

Bedok, Upper East Coast, Eastwood, Kew Drive

3

Queenstown, Tiong Bahru

17

Loyang, Changi

4

Telok Blangah, Harbourfront

18

Tampines, Paisr Ris

5

Pasir Panjang, Hong Leong Garden, Clementi New Town

19

Serangoon Garden, Hougang, Sengkang, Punggol

6

High Street, Beach Road (part)

20

Bishan, Ang Mo Kio

7

Middle Road, Golden Mile

21

Upper Bukit Timah, Clementi Park, Ulu Pandan

8

Little India

22

Jurong

9

Orchard, Cairnhill, River Valley

23

Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang

10

Ardmore, Bukit Timah, Holland Road, Tanglin

24

Lim Chu Kang, Tengah

11

Watten Estate, Novena, Thomson

25

Krangi, Woodgrove, Woodlands

12

Balestier, Toa Payoh, Serangoon

26

Upper Thomson, Springleaf

13

Macpherson, Braddell

27

Yishun, Sembawang

14

Geylang, Eunos

28

Seletar

 

Accounts

You may be required to register an account to use certain features on the website. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or mirepresent your identity or affiliation with any person or entity, including using another person's username, password, or other account information.

You are entirely responsible for maintaining the confidentiality of your password and your account and be responsible for all activities made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, please reach out to our customer service team immediately at info@dpetals.com

Menu & Pricing

Prices and information are effective immediately and subject to change without prior notification. Product bundles and pricing may differ for Walk-in and Delivery. Menu may differ at different outlets and on our Online Ordering site. Prices stated on our menus are inclusive of prevailing GST. For customisations on floral arrangements, either drop us an email at info@dpetals.com, Whatsapp us at 8869 7131 or visit any of our outlets for a consultation slot with our florists.

Consultations

For consultations, please arrive promptly and ensure everyone is present. Your slot will be release after a grace period of 15 minutes. D'Petals reserve the rights to deny entry for groups without full attendance.

Cancellation

Once an order is placed, no cancellation nor modification is allowed. D'Petals is not liable to provide a refund once an order is made and payment has been received. Please make sure that you're carefully read product description before making a purchase.

Payment

Payment can be made by credit or debit card including Master, Masterpass and Visa. Cash payment is accepted only for Walk-In at our outlets. Payment shall be made at the point of order.